Cancellation & Refund Policy
Last updated: August 22, 2026
Garden of Grace is a brand operated by Heavenly Provisions (“we,” “our,” or “us”). We want our customers to have a clear understanding of our cancellation, return, replacement, and refund procedures.
1. Order Cancellation
Customers may request cancellation of an order by contacting us as soon as possible after placing the order.
Cancellation requests should be sent to:
Email: lydia@gardenofgrace07.com
Phone: 91-98402 25457
An order may be cancelled if the cancellation request is received before the order has been processed for shipment.
Once an order has been shipped, it may no longer be possible to cancel the order. In such cases, the customer may contact us regarding the applicable return or refund options.
2. Returns
We want our customers to receive their orders in good condition and as described on our website.
A return may be considered when:
- The product received is damaged or defective.
- The product received is materially different from the product ordered.
- The wrong product was sent.
- The product is otherwise eligible for return under applicable law.
Customers should contact us as soon as possible after receiving the order and provide the order number and relevant photographs or other information that may help us evaluate the issue.
3. Handmade Products
Many Garden of Grace products are handcrafted. Because of the handmade nature of our products, minor variations in appearance, arrangement, color, texture, or finishing may occur.
Such variations that are consistent with the handmade nature of the product will not ordinarily be considered defects.
However, this does not limit a customer’s rights regarding products that are defective, damaged, materially different from the description, or otherwise not as required under applicable law.
4. Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Photographs of the package
- Photographs of the damaged product
- A brief description of the damage
We will review the matter and, where appropriate, arrange a replacement, return, or refund.
5. Wrong or Incorrect Product
If you receive a product different from the product you ordered, please contact us promptly.
After verification, we may arrange for the incorrect product to be returned and provide an appropriate replacement or refund.
6. Refunds
If a refund is approved, the refund will generally be processed using the same payment method used for the original transaction, where technically possible.
The time required for the refund to appear in the customer’s account may depend on the payment provider and the customer’s bank or financial institution.
For payments processed through Razorpay or another payment provider, the payment provider’s processing timelines may also apply.
7. Refund Processing Time
Once Garden of Grace approves a refund, we will initiate the refund within a reasonable processing period.
The time for the refunded amount to appear in the customer’s account depends on the payment provider, bank, card issuer, or other financial institution.
Customers will be notified when the refund has been processed.
8. Shipping Charges
Shipping charges may be non-refundable except where a refund is required because of an error on our part, a defective or damaged product, an incorrect product being supplied, or where otherwise required by applicable law.
Any applicable return shipping arrangements or charges will be communicated to the customer before the return is processed.
9. International Orders
When international shipping becomes available, international orders will be subject to the same cancellation and refund principles, together with any additional requirements arising from international shipping, customs, import regulations, or the applicable courier service.
Customs duties, import taxes, brokerage fees, and other destination-country charges may not be refundable by Garden of Grace where those charges have been imposed by the destination country or its authorities.
10. Refunds for Unfulfilled Orders
If Garden of Grace is unable to fulfill an order after payment has been received, the customer will be notified and an appropriate refund will be provided.
11. How to Request a Cancellation, Return, or Refund
Please contact us with:
- Customer name
- Order number
- Date of purchase
- Reason for the request
- Photographs or other supporting information, where applicable
Email: lydia@gardenofgrace07.com
Phone: 9789035258
We will review each request and communicate the next steps to the customer.
12. Contact Us
Garden of Grace
Operated by Heavenly Provisions
Email: lydia@gardenofgrace07.com
Phone: 9789035258
Website: gardenofgrace07.com